Returns
At C-Tea House customer satisfaction is our top priority. Please contact us with any questions or problems. You can reach us by calling (413) 304-2052 or at support@cteahouse.com.
If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem.
We accept returns within 30 days of delivery. (We offer free shipping to all outgoing US orders, therefore, we cannot offer return shipping labels unless it is a qualified quality control issue.)
- If your return of tea has been opened, we are happy to issue a store credit.
- Please e-mail us photos of quality defects along with your order number so that we may determine if a return is required (ie. Broken or defective, etc.)
- If you are returning a non-food item, it must be unused and in original packaging to be eligible for a refund. *Some quality exceptions apply
- If you received your item as a gift, we would be happy to give you store credit to use toward a future order.
- For a faster return process, please include a copy of your packing slip with a note stating why it was returned and if you want a replacement or credit.
Our physical address for returns is:
C-Tea House
Mail Order Returns
261 Union Street
West Springfield, MA 01089
Please include a copy of your packing slip, order confirmation, or a note with your name, address, phone number, the order number, and reason for the return in the package.
Undeliverable Packages
If your package is returned to our company because the address was entered incorrectly or the package was unclaimed, we will gladly reship the package. There will be a $5.50 reshipment fee.
If the package is refused by the recipient there will be a $6.00 restocking fee subtracted from the refund amount.
International returns
If you are an international customer please email international@cteahouse.com for all questions regarding returns.
Wholesale Returns
If you are a wholesale customer please call (413) 304-2052 for all questions regarding returns.
